Refund Policy for Sova (Lifebloom Enterprise)
Last Updated: May 14, 2025
- Overview
We strive to ensure your satisfaction with every purchase. Please read this Refund Policy carefully before making a purchase on https://trysova.co. - No Refunds Except for Defective Products
All sales are final. We do not offer refunds, exchanges, or returns unless the product you received is defective or damaged upon arrival. - Defective or Damaged Items
If you receive a defective or damaged product, you must notify us within 7 days of delivery. To determine eligibility for a replacement: a. Email us at [email protected] with the following details:
– Order number
– Description of the defect or damage
– Photographs showing the defect or damage b. Our customer service team will review your request and, if approved, arrange for a replacement or store credit at no additional cost to you. - Ineligible for Refund or Replacement
The following situations are not eligible for refunds or replacements:
– Change of mind or incorrect sizing/selection
– Damage caused by misuse, negligence, or normal wear and tear
– Products not stored or handled according to provided instructions - How to Contact Us
For questions or to report a defective product, please contact:
Lifebloom Enterprise
Email: [email protected]
Response Time: We aim to respond to all inquiries within 2 business days. - Policy Updates
We may update this Refund Policy from time to time. The “Last Updated” date above will reflect any changes. Please review this policy periodically to stay informed.